Last Updated: October 4, 2026

Frost-X Auto Lab (“Frost-X,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or use our website, frost-x.ae, or communicate with us regarding our automotive services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Our website is operated by Frost-X Auto Lab, an automotive care and detailing service provider based in Dubai, United Arab Emirates.

Website: frost-x.ae
Email: sales@frost-x.ae
Support Email: support@frost-x.ae
WhatsApp / Phone: +971 52 862 8152

2. Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Contact us through our website
  • Request a quotation or service
  • Book an appointment
  • Contact us through WhatsApp, email, or telephone
  • Submit an enquiry or feedback form
  • Subscribe to communications from us
  • Create or manage an account, where applicable

Depending on how you interact with us, the information collected may include:

  • Name
  • Phone number
  • Email address
  • Vehicle information
  • Service requirements
  • Appointment or booking details
  • Messages and enquiries
  • Information you voluntarily provide through forms or other communications

We may also automatically collect certain technical information, including your IP address, browser type, device information, operating system, pages visited, and general website usage information.

3. Comments

If visitors leave comments on our website, we may collect the information shown in the comments form, along with the visitor’s IP address and browser user-agent string to assist with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to determine whether you are using it.

For more information, please review the Gravatar Privacy Policy available through Automattic.

Once a comment has been approved, your profile picture may be visible publicly in the context of your comment.

4. Media Uploads

If you upload images to our website, we recommend that you avoid uploading images containing embedded location information, such as EXIF GPS data.

Visitors may be able to download images from the website and extract location information contained within those files.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, security, performance, and user experience.

If you leave a comment, you may choose to save your name, email address, and website in cookies for your convenience. These cookies may last for up to one year.

If you visit our login page, we may set a temporary cookie to determine whether your browser accepts cookies. This cookie does not contain personal information and is deleted when you close your browser.

When you log in, additional cookies may be used to save your login information and screen preferences. Login cookies may last for two days, while screen preference cookies may last for up to one year. If you select “Remember Me,” your login session may remain active for up to two weeks.

If you log out, login cookies will be removed.

If you edit or publish an article, an additional cookie may be stored in your browser. This cookie does not contain personal information and generally indicates the post ID of the article you edited. It expires after one day.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Embedded Content From Other Websites

Our website may contain embedded content such as videos, images, maps, articles, social media content, or other materials from third-party websites.

Embedded content from other websites may behave in the same way as if you had visited the third-party website directly.

These third-party websites may collect information about you, use cookies, employ additional tracking technologies, and monitor your interaction with their content. Their data collection practices are governed by their own privacy policies.

7. How We Use Your Information

We may use the information we collect to:

  • Respond to your enquiries
  • Provide quotations and requested services
  • Schedule and manage appointments
  • Communicate with you about your booking or service
  • Provide customer support
  • Process service requests
  • Improve our website, services, and customer experience
  • Prevent fraud, spam, and unauthorized activity
  • Maintain website security
  • Comply with applicable legal and regulatory requirements
  • Send promotional or marketing communications where permitted and where you have provided appropriate consent

We do not sell your personal information to third parties.

8. WhatsApp and Other Communication Channels

If you contact Frost-X Auto Lab through WhatsApp, telephone, email, social media, or another third-party communication platform, your communication may also be subject to that platform’s privacy policy and terms.

Please avoid sending sensitive personal information through public or unsecured communication channels unless it is necessary for your enquiry or service.

9. Who We Share Your Data With

We may share personal information with trusted service providers where necessary to operate our website, provide our services, process enquiries, maintain security, or comply with legal obligations.

These providers may include website hosting providers, website maintenance providers, analytics or security services, communication platforms, payment or booking providers, and automated spam detection services.

We only share information where reasonably necessary for the relevant purpose or where required or permitted by applicable law.

If you request a password reset, your IP address may be included in the password-reset email.

10. Spam Detection

Visitor comments and submitted information may be checked through automated spam detection services.

11. How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

If you leave a comment, the comment and its metadata may be retained indefinitely so that we can recognize and approve follow-up comments automatically.

For users who register on our website, where applicable, we may store the personal information provided in their user profile. Users may be able to view, edit, or delete their personal information through their account, subject to applicable limitations.

Website administrators may also access information necessary to manage the website and provide services.

12. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where legally permitted
  • Request an export or copy of certain personal information
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent

These rights may be subject to legal, administrative, security, or contractual requirements.

To make a privacy-related request, please contact us using the details below.

13. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

14. Children’s Privacy

Our website and services are not intentionally directed toward children. We do not knowingly collect personal information from children without appropriate authorization where required by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

15. Third-Party Links

Our website may contain links to third-party websites or services. Frost-X Auto Lab is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised “Last Updated” date.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact Frost-X Auto Lab:

Frost-X Auto Lab
Website: frost-x.ae
Email: sales@frost-x.ae
Support: support@frost-x.ae
WhatsApp / Phone: +971 52 862 8152
Location: Dubai, United Arab Emirates

We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period.

Frost-X Auto Lab
Premium Automotive Care & Protection